Can Customers Drop Out of the New Choices Program?
During enrollment: After a customer receives the sales agreement, a customer can cancel participation in the program within three days of receiving the sales agreement by contacting National Grid at 1-800-642-4272 or by contacting the supplier directly. After enrollment: To end participation in New Choices after enrollment, contact National Grid at 1-800-642-4272 or contact the supplier directly. There are no penalties or fees for cancellation. National Grid is an international energy delivery business with principal activities in the regulated electricity and natural gas industries. In the U.S., National Grid delivers electricity to approximately 3.3 million customers across 29,000 square miles of Massachusetts, New Hampshire, upstate New York and Rhode Island. The company also distributes natural gas to 565,000 upstate New York customers.
