Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Can CSRs make claim adjustments over the phone?

April 26, 2017adjustments claim CSRS phone

0

Posted

Can CSRs make claim adjustments over the phone?

1 Answer

0

Posted

CSR’s are not allowed to complete telephone adjustments. If a simple adjustment is required due to a minor error or omission (e.g., change of date of service, addition of modifier, change of place of service, etc.) a reopening request may be submitted via fax, mail, or telephone.