Can credit be given for an incorrect bill?
A. Yes. Another transaction needs to be submitted to EFTS. If you are using a third party ILL management system, consult its documentation for how to create a credit record. You may also give credit by creating a new transaction using the original request number, followed by “cr” (e.g. 123456789cr) in the Build an Online Transaction File program and change “Charge” to “Refund” using the pull-down box. All attempts should be made to work out any disputes about charges between the two involved libraries. If an agreeable resolution is not reached, EFTS will adjudicate and that decision will stand.
