Can correctional officers and/or investigators listen to inmate calls?
With the ICM, audio monitoring of a call is easy. Just click on any call in progress and you can hear it — as it happens — or playback previous calls, all through your standard computer. • How secure is the ICM application? The ICM uses its own VPN (Virtual Private Network) to carry voice and data of the inmate calls to our NOCs (Networking Operation Centers). This information never touches the public internet. Your investigators must provide a login name and password before the information is made available. • Can we get call records and recorded conversations to assist investigators or to take into court? Indeed… The ICM application can copy calls and call detail records to a CD or DVD which can then be played back on any compatible PC or CD player. • How long does the ICM keep call recordings? All call records including conversations are stored on the ICM’s SAN (Storage Area Network). Call records will be stored on the SAN for 6 months (longer times are available) then will be purge
