Can consumers receive refunds if they choose not to keep the hearing aid?
A. Before completing the hearing aid purchase, the consumer should reach a definite agreement with the dispenser about the details of the transaction. Most hearing aid dispensers provide trial periods of at least 30 days in length. If the hearing aid is provided outside the dispenser’s place of business, there is a mandatory three-day cooling-off period. During this time, a refund is available to the consumer. Additionally, manufacturers provide a comprehensive one-year warranty; some even include: a) complete replacement if the instrument is lost, stolen or damaged beyond repair; b) no charge for repairs due to mechanical failure of any type during the warranty period; c) replacement of the instrument if physical ear size changes; and d) adjustment of the acoustical performance of their instrument if the user’s hearing requirements change.
