Can buyers file a PayPal Buyer Purchase Protection claim without initiating the Item Not Received process?
No. In order to file a PayPal Buyer Purchase Protection claim, a buyer must initiate and complete the Item Not Received process. Our experience has shown that, in most cases, buyers and sellers can resolve transaction problems through direct communication, facilitated by the Item Not Received process.
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- Can buyers file a PayPal Buyer Purchase Protection claim without initiating the Item Not Received process?
