Can British Airways really still say it is the nations favourite airline?
WHAT a fiasco. I had promised myself not to write about British Airways again this summer, having publicly wailed about its electronic booking system just four weeks ago. I promised it as 7,000 suitcases went undelivered because of storms and technical faults. I promised it as industrial action loomed and was narrowly avoided with a £1,000 handout to 11,000 check-in staff and baggage handlers. I promised it as BA staff told me that the hour-and-a-half queue for check-in at Gatwick three weeks ago was the same grim length every day because of staff shortages. I promised again as my flight took off late — because of staff shortages. I promised it once more as a friend in London tried to book me a flight back to the UK and was told that BA couldn’t process a credit card over the weekend. And yet again, as I tried to check in with a BA “paperless ticket”, only to be ordered to go over to a ticket agency and convert it to a paper ticket — and to be charged £34 for the service. I tried, read
