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Can anyone recommend a good, but not over-the-top contact management/customer relationship management software solution?

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Can anyone recommend a good, but not over-the-top contact management/customer relationship management software solution?

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We’re a non-profit communications department examining a variety of systems (from basic contact management to full-blown CRM pacakges) and are looking for one that has enough features and power, but isn’t so fully loaded that it’s cost prohibitive and intimidating to use. We’ve looked at highrise, prophet, salesforce.com, as well as MS Outlook’s own add on. We’re open to the idea of web-based subscription model or an out-of-the-box software solution, or something else. Thanks for any input.

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