Can an operational manager or team leader use this tool to develop a strategy for his or her area of responsibility?
A. When Karen Horn, of Cisco Systems, Inc., originally created MyComm, this was one of the audiences clearly targeted. It is structured in such a way that the user cannot jump from a communication problem to an instant tactical solution. Again experience shows that that is the major problem for anyone not familiar with developing communication strategies. Moreover, it permits the manager to determine the tactics that are specifically appropriate for his or her needs.
