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Can an extension on Referrals & Inpatient Precertifications be completed through the iEXCHANGE Systems?

April 26, 2017extension iexchange inpatient precertifications referrals SYSTEMS

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Can an extension on Referrals & Inpatient Precertifications be completed through the iEXCHANGE Systems?

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The Extension Functionality to extend an existing Referral or an Inpatient Certification is not currently available for the IVR or Web applications. For Referral Extensions, you will need to enter a new referral. For Inpatient Precertification Extensions, please contact the Utilization Management (UM) Department at 1-800-441-9188, select 1 (English), then select 3 (preauthorizations & referrals), then select 3 (preauthorizations & referrals) again, then select 2 (Medical/Surgical). Note: Facilities can view Inpatient Precertification extensions in the Treatment Search section of the Web application.