Can a notification action be sent to recipients who are not configured as users in Cisco IPICS?
A. Yes, the Cisco IPICS policy engine includes an external notification action which sends notification actions to designated recipients who are not configured as Cisco IPICS users and provides them with information that you specify. The external notification feature is not configurable via the Cisco IPICS Administration Console. Instead, you must configure one or more dedicated dial engines, designate a list of recipients, and designate a message file to play to the recipients. To configure a a Cisco IPICS server as a primary dial engine, you edit a .xml configuration file on that server and set the dialEngine sub-element attributes for each dedicated dial engine, including the primary dial engine. A recipient list is a .xml file that contains a list of each person who should receive the external notification message.
Related Questions
- Will a notification be sent to users from departments, agencies or crown corporations when the status is advanced to the next status, e.g. Forecast to In Progress?
- How do the skills checklists work? Is there any notification sent to users when they are assigned a checklist?
- Can users who are late entering their follow-up comments be identified and sent a reminder notification?
