Can a line be billed for more than 1 voicemail box?
A. Yes, when a line is being billed for a Menu mailbox (FVMMM), there could be one or more regular mailboxes (or pseudo mailboxes) associated with it. For example, the menu may have a departmental greeting on the Menu portion with options to press 1 for John Smith, 2 for Karen White and 3 for Sue Black. In this case the telephone number is billed for 1 FVMMM and 3 FVMST (standard mailboxes). John, Karen and Sue do not have their own Harvard telephone numbers, but they do have a 5-digit mailbox number not associated with a Harvard phone number. We call this a pseudo mailbox. If you find a telephone number being billed for 2 FVMST’s and no FVMMM, this could be an error. To remove a pseudo mailbox, you need to give us the 5-digit mailbox number being removed.
