Can a HUD-approved agency charge fees for counseling services?
HUD-approved agencies are prohibited from charging fees to clients participating in HUD/FHA programs. HUD-funded agencies are also prohibited from charging fees to clients served under a HUD grant. How does a housing counseling agency report its activities to HUD? Housing counseling agencies use an automated form 9902 system for reporting. Record Keeping (pdf page) HUD-approved housing counseling agencies must maintain accurate client records that comply with requirements of the most current version of HUD Handbook 7610.1. HUD verifies compliance during biennial reviews. HUD staff reviews all approved housing counseling agencies and affiliates of intermediaries every two years at a minimum. During biennial review visits, HUD samples an agency’s housing counseling client and group session files. Training and contact information is listed at the end of this document. Common questions and responses describing HUD’s record keeping procedures and requirements follow. Does HUD have an automa