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Can a focus on citizen experience drive down costs in public service delivery?

April 26, 2017Citizen costs DELIVERY drive experience focus public service

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Can a focus on citizen experience drive down costs in public service delivery?

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With the emphasis on budget cuts and next month’s Spending Review, the panel discussed how technology and a focus on customer insight – user experience – can cut through organisational silos, drive up service standards and deliver much needed efficiency savings.