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Can a dealer still call Kaleidescape when a customers product is out of warranty?

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Can a dealer still call Kaleidescape when a customers product is out of warranty?

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Kaleidescape will continue to provide technical support to authorized dealers even for products that are out of warranty. However, Kaleidescape will charge the dealer for such technical support, and if the product must be replaced the dealer will need to purchase the replacement at his normal cost.

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