Can a customer switch suppliers anytime and how much will it cost?
A customer may switch from one supplier to another, and they can switch to electric choice service for a period of time and then return to service from the regulated utility company. Details about switching will be included in the utility’s retail open access service tariff (rate). The customer’s contract with an Alternative Electric Supplier (AES) may include terms and conditions covering the duration of the contract term, termination of the contract and requirements for switching to another AES. There may be a regulated utility company fee, if approved by the MPSC, to switch a customer from one electric supplier to another. Details will be included in the utility’s retail open access service tariff. Customers may find, however, that some AESs will pay the fee in order to encourage switching to their service.
