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Can a Customer Service Specialist handle interactions with the custodial parent or NCP or does the customer need to speak directly to the CSE agent assigned to their case?

April 26, 2017custodial customer customer service directly ncp parent speak specialist

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Can a Customer Service Specialist handle interactions with the custodial parent or NCP or does the customer need to speak directly to the CSE agent assigned to their case?

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A. Some duties can be assigned to customer service representatives, such as payment information or gathering of information. However, the majority of case management activity is handled by the CSE agents who are trained to provide that type of service.