Can a cell phone be used as the main number for the agency or does it have to be a landline?
The type of phone an agency should use when conducting its business is not specified within the HCSSA rules. The regulations state that if the agency is closed during its operating hours, a notice must be posted as to how to contact the person in charge and a message must be left on an answering machine or similar electronic mechanism. The agency must also notify DADS within five days after a change in the agency’s telephone number. Regulations and Statutes: 40 TAC §97.210 and §97.
