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Can a call be routed in a different way during office and non-office hours?

April 26, 2017different hours non-office Office routed

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Can a call be routed in a different way during office and non-office hours?

1 Answer

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Yes, it can. It is possible to create an agenda where office hours and holidays can be specified. The contact center manager can configure the IVR in such a way that depending on the time or date of the call, another branch is chosen.