Can a business or other organisation record or monitor my phone calls or email correspondence with them?
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are: • to provide evidence of a business transaction • to ensure that a business complies with regulatory procedures • to see that quality standards or targets are being met in the interests of national security • to prevent or detect crime to investigate the unauthorised use of a telecom system • to secure the effective operation of the telecom system. In addition, businesses can monitor, but not record, phone calls or emails that have been received to see whether they are relevant to the business (e.g. open an employee’s voicemail or mailbox systems while they are away to see if there are any business communications stored there). For further information see the DTI website where the LBP Regulations are posted. However, any interception of employees’ communications must be proportionate and in accordance with Data Protection principles. The
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