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Call drops/disconnects after 5 minutes – Bell Sympatico SS5200 modem/router?

April 26, 2017Bell disconnects Drops Minutes modem Router sympatico

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Call drops/disconnects after 5 minutes – Bell Sympatico SS5200 modem/router?

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NOTE: The following applies to the SpeedStream5200 modem/router combo units from Sympatico, but you may also want to follow these steps if you encounter the same problem with other more recent SpeedStream modem/router combos (SS4200, SS6300, SS6520) being delivered to Sympatico users. If you have the Bell Sympatico SpeedStream 5200 modem/router, you may be experiencing calls dropping/disconnecting consistently after 5 minutes. The workaround to this issue is to configure the DVG WAN IP settings as a PPPoE connection with your Bell b1xxxxxx ID and password info. In other words, do not configure the DVG ATA WAN IP for DHCP or a Static IP address. This will use the SS5200 modem function and completely bypass the router function. •Ensure that the DVG’s WAN port is connected to the SS5200 when you configure, save, and restart the DVG with the PPPoE settings, otherwise the DVG will restore the WAN settings to DHCP. •You do NOT have to do anything on the SS5200 as the default Bell firmware wi