Breakage Policy What happens if a maid breaks something in our home?
The cleaning tech will fill in a “break report” and leave it with you. I will then contact you to remedy the situation. I generally will have the client subtract the cost of the item from the next cleaning (when an item gets broken, it’s generally something small such as a glass). If a very expensive item is ever broken, rest assured that we have liability insurance. Thus far, nothing beyond a glass has been broken in client homes. Pick Up Policy Cluttered floors pose a safety hazard to our employees and slows them down. It is impossible to clean efficiently with toys, clothes, books, etc. all over floors. We do not do “pick ups”. During the in-home estimate, if I see “stuff” all over the floors, I alert the family to the fact that the floors must be clear when we come to clean; otherwise, staff is instructed to leave and the family is welcome to reschedule after the floors are cleared of the clutter. A $25 fee is charged to the family if workers arrive and are unable to clean due to m
