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Banner session freezes or hangs occasionally regardless if other applications are open or not. Why?

April 26, 2017applications banner freezes hangs regardless session

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Banner session freezes or hangs occasionally regardless if other applications are open or not. Why?

1 Answer

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It’s possible that another Banner user or job, including yourself if you have multiple Banner sessions open, has a record lock on data displayed in one or more forms. If your session is requesting a lock on the same data, your session will freeze until the other lock is released. If your session is hung for more than one minute, then notify PRODSupport@admin.usf.edu and they will work with technical staff to end the sessions and release the locks.