Backups could take up to 30 minutes on some older handsets, especially for large contact sets. [Back to top] Why did My Contacts Backup duplicate some of my contacts and how do I resolve that?
My Contacts Backup attempts to identify and merge contacts based on a variety of factors such as name and contact information. If the application is not positive of a match, separate contacts are created to prevent incorrect merges. If after performing a backup you notice duplicate contacts, delete the duplicate contact from the phone or website and then perform another backup. If you delete the contact from the phone, the contact will remain on the website but set to the ‘do not sync with phone’ state. If you delete the contact from the website, the duplicate will be deleted from both the phone and web during the backup.
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