BackupAssist fails to detect my tape drive. What should I do?
If the tape drive detection process carried out by BackupAssist times-out before the Removable Storage Manager in Windows can connect to your tape drive, BackupAssist will fail to find your drive. If this is what is causing your issue you may find that running the detect sequence (click the Detect button when setting up your tape drive destination) twice will give the device enough time to be ready to communicate. If this does not resolve the issue you can manually enter the device name and media pool of your tape drive into the available fields in BackupAssist. For instructions on where to find the values for your device and media pool settings visit http://www.backupassist.com/HTMLHelp/Tips_TapeSettings2000.htm Basically, the following is all that is required to set up your drive: • Right-click My Computer > go to Manage • Removable Storage and then expand Libraries • Copy the name of the tape drive listed here into the Device name field in BackupAssist. • Copy the name of the media
