At what point during a webVisit does the member eligibility verification occur?
Members first register and then can log in any time. Once logged in, they can choose any of the message categories that their doctor offers – such as scheduling an appointment or conducting a webVisit. When they choose the webVisit option, they select the doctor they want to send the webVisit to, and then verify their health plan. At that point, the eligibility verification occurs before the member begins answering any questions related to the webVisit. If they are eligible, the webVisit is permitted. If not, the member receives a message telling them they are not eligible to conduct the webVisit.
