Assuming a violation of disability access and accommodations rights is substantiated by an investigation, how will the Office of Compliance seek correction of the violation?
If the investigation by the General Counsel finds that a violation has occurred, the General Counsel may request mediation to resolve the dispute. The General Counsel cannot participate in the mediation. If the mediation does not succeed in resolving the dispute, then the General Counsel may choose to file a complaint before a Hearing Officer with the Office of Compliance against any entity responsible for correcting the violation.
