As the leader in the industry, what is United doing in response to the STB decision?
We plan on being proactive and taking the leadership role you would expect. United’s customers will see a new customer-focused rate structure that is easier to understand and that will allow for simpler invoicing. In the future, you can expect to see a simplified tariff that is built to meet your needs that creates opportunities for real value for our customers, as well as fairly compensate all those who provide top quality service. Additionally, we are working hard to help you work smoothly through this transition period. Through it all, United will provide its customers with even better customer service than ever before. We are proud of our robust Information Technology capabilities, (our parent company was rated number one in the industry by CIO magazine – a major industry publication), which will support our transition to this new environment. With the active participation of our Board, we are committed as ever to serving the needs of you, our customer.
