As my long distance carrier is not Sprint, why was I billed by Sprint for making long distance calls through Nebraska Relay?
Nebraska Relay will honor requests by users to be billed through their preferred long distance carriers. Nebraska Relay users will need to inform the relay operator (RO) to bill their calls to a designated long distance carrier. If the user does not inform the Relay Operator the long distance call will be billed by Sprint as a default long distance carrier. For better convenience, Nebraska Relay users can create their Customer Database Profiles and “lock in” their long distance carrier. This way, any other long distance carriers will not bill Nebraska Relay users. To sign up for your Customer Database Profile, you can either download the document here or call the TRS Customer Service at 1-800-676-3777 (TTY/Voice).
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