As an outsourced call centre, I cannot modify the CRM. How can I integrate with Semafone?
Semafone provides a middleware solution that passes the PAN and CVC directly into the PAN and CVC fields within your client’s CRM application. These fields are masked so that the agent is not exposed to this security sensitive data. The solution works for browser-based applications, Windows applications and green screen applications. Furthermore, Semafone’s middleware solution will operate successfully in a Citrix environment.
