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As a Lender (Responder), I intended to ship the request using DocStore but forgot to attach the document to the request before actioning the request as Shipped. What should I do?

April 26, 2017docstore DOCUMENT Forgot Lender request responder ship

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As a Lender (Responder), I intended to ship the request using DocStore but forgot to attach the document to the request before actioning the request as Shipped. What should I do?

1 Answer

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As the Shipped action has already been submitted, there is no way to reverse the transaction. The option you could now take is to deliver the document via alternative means (e.g. email, post or fax). You should send the requesting library a message advising them of this situation.