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Arent there other companies that audit phone bills, but charge a lower rate or for a shorter period of time?

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Arent there other companies that audit phone bills, but charge a lower rate or for a shorter period of time?

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Yes. There are also companies that charge higher rates or for a longer period of time. Other companies target the low hanging fruit, (those savings that can be found and recovered with the least amount of time and effort). In comparing rates, the comparison must be made for comparable services. According to PUC statistics, STAs average dollar recovery is over 10 times the statewide average dollar recovery for informal complaints against SBC for local phone service billing issues. Over the past three years, STA accounted for 21% of all money recovered statewide through the informal complaint process.

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