Are you are able to log into other UCL systems, e.g. Staff WTS or UCL Squirrelmail?
• If not contact the IS Helpdesk to reset your UCL password. Please note: UCL’s Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset. If your password is not changed it is automatically reset. You will need to go to the IS Helpdesk with a valid UCL ID card to collect a new password. Please note that passwords CANNOT be given out over the phone, unless you have previously registered details using the IS User Authentication System.
• If not contact the ISD Service Desk to reset your UCL password. Please note: UCL’s Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset. If your password is not changed it is automatically reset. You will need to go to the ISD Service Desk with a valid UCL ID card to collect a new password. Please note that passwords CANNOT be given out over the phone, unless you have previously registered details using the IS User Authentication System.
