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Are you able to log into other UCL systems, e.g. Cluster WTS or UCL Squirrelmail?

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Are you able to log into other UCL systems, e.g. Cluster WTS or UCL Squirrelmail?

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• If not contact the IS Helpdesk to receive a new UCL password. Please note: UCL’s Computer Security Policy requires that passwords are changed on a regular basis, every 150 days. Notification of the requirement to change your password is sent to your UCL email address before it is automatically reset. If your password is not changed it is automatically reset. You will need to go to the IS Helpdesk with a valid UCL ID card to collect a new password. Please note that passwords CANNOT be given out over the phone, unless you have previously registered details using the IS User Authentication System. For more information, look on the web at: https://www.ucl.ac.uk/is/passwords/ Once you have renewed your password we strongly encourage you to register for the User Authentication System that allows you to be identified and new passwords issued over the telephone. http://www.ucl.ac.uk/is/helpdesk/authenticate/ Please send all enquiries and replies to the IS Helpdesk (helpdesk@ucl.ac.uk).

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