Are Xbox Live support staff helping hackers hijack accounts?
Microsoft today blamed Xbox Live network account hacks on users’ gullibility, but evidence shows that in some cases the gaming service’s own support staff could be unwittingly helping hackers snare players’ identities. Responding to reports of account theft on Xbox Live that surfaced this week after security researcher Kevin Finisterre — of “Month of Apple Bugs” fame — went public with how his account was pinched, Microsoft today said it had wrapped up its investigation. It was only yesterday that Microsoft announced it had begun looking into the thefts. “Despite some recent reports and speculation, I want to reassure all of our six million Xbox Live members that we have looked into the situation and found no evidence of any compromise of the security of Bungie.net or our Live network,” Larry Hryb, the Xbox Live director of programming, said on his popular “Major Nelson” blog. “There have been a few isolated incidents where malicious users have been attempting to draw personal inform
