Are VPN speeds guaranteed? If not what is the min speed up/down?
No speeds are not guaranteed due to many factors out of iiNets reasonable control. Howevr speeds should be as described above. In cases where they are not, we have a threshold agreement in place with Telstra by which they measure unacceptable speeds and respond accordingly. Please rest assured we take all measures and will make all inquiries into any speed related issues. If the problem is related to a fault on the iiNet network we have internal response and escalation times in place to attend to the problem in a timely manner. If the problem is PSTN line related the solution may lie outside our control. It’s for this reason we recommend considering one of our Business Phone services to ensure business grade response times for all phone faults.
