Are usability tests just for web sites?
Certainly not. It is wise to consider good usability practices with online newsletters, Intranets, Extranets. All forms of communication where it is important to meet the user’s needs for maximum effectiveness. In this day and age the user has become more and more powerful, and impatient. The investment in hiring a web usability consultancy can be easily recouped. Website optimization has an astounding ROI. Improving the effectiveness of Intranets can e.g. seriously reduce your overheads.