Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Are upgrades free? Is customer support free?

April 26, 2017customer Free support upgrades

0

10 Posted

Are upgrades free? Is customer support free?

1 Answer

0

10 Posted

We have always guaranteed at least one free upgrade (bug fixes are always free). However, we have charged a small $5 fee for some of our NotePad upgrades to cover development costs of our Krikit Audio Engine. Customer support by e-mail is always free and we try to answer all questions within one working day (excluding holidays and weekends) of receiving them; it can sometimes take two or three days.