Are there specific tools that firms should use in building their training plans?
A. Yes. Firms should review the Quarterly Performance Reports, the Firm Element Advisory, and the Firm Element Organizer to help prepare their Firm Element training Program. Firms should also utilize all other resources available from appropriate sources (e.g. regulatory, industry associations, private sector, academic, etc.). It is important to remember that firms should also address remedial training topics prompted by customer complaints and regulatory examination findings if applicable.
