Are there specific features or applications that lend themselves to an off-site approach? How about on-site?
Voice XML is particularly well suited for an off-site approach as it is a highly scaleable, flexible solutions with an open architecture. Organisations that deal with more sensitive applications, for example those involving high security protocols might prefer to have them placed on-site. However, in this instance, businesses can look to host only the application and still outsource the VoiceXML platform offsite. Much is made of the fact that service providers generally have to keep up with the latest technology, removing that burden from their customers. So, what technology advancements have you made in the last 12-18 months? The Genesys Voice platform provides full support for Genesys Customer Interaction Management integration. It also incorporates the latest in speech recognition, text-to-speech, along with call-steering and natural language applications. Genesys has released an updated version of CCXML fully conformant with the Draft 1.0 release and supports Video IVR capabilities
