Are there software maintenance contracts available for AWARE?
We became involved in vocational rehabilitation in 1993 after having developed custom software systems for 11 years. We never thought we would end up developing a (COTS) customizable, commercial, off-the-shelf system — but life has its ways of taking you through twists and turns! When we did make the commitment to develop and implement AWARE (the web-based version) in 1997, we decided that the business model of supporting various states, each with a different version of the source code, wouldn’t be cost-effective for our customers and wouldn’t be any fun for us. So we worked with our launch customers to conceptualize a new business model. We call it the Upgrade, Maintenance and Support program. Currently the majority of our customers are participating in the program. For a nominal annual fee Alliance takes responsibility for keeping the software current year after year. Upgrades are relative to changes to federal regulation/reporting requirements, upgrades to the underlying technology
