Are there security risks to receiving remote support?
No. We do not require you to open any additional ports in your firewall. We use remote control software that allows us to control your PCs and servers as though we are sitting right in front of them. For PCs, you must authorize us to take controls each time, so you can be assured that we aren’t doing anything you aren’t able to sit there and watch. For servers and other types of equipment, we use standard username and password credentials, just as we would if we were standing in front of the machine.
