Are there resources for someone wanting to create an ethical organization?
We took the Ritz Carlton training program on customer service. So there are training programs around customer service and there are training programs around organization design. Stating your values and then incorporating them into both internal and external training are important. Going outside the company creates a benchmark against what’s there and how you can use that information within your company. How can ethical values be clearly stated and encouraged? A lot of companies have values cards that employees carry with them. Our values are stated on our Web site. To clearly set expectations is important, whether that’s on a card or whether it’s just reinforced by the owner or CEO. Make it a part of orientation training for new employees and ongoing training. There should be employee rewards for good customer service. If someone does something really nice, he or she gets what we call an A+ card. It reinforces the values of respecting and appreciating other employees and creating good
