Are there particular challenges associated with legal process outsourcing?
Bagchi: A number of people still believe that India is only suitable for business process outsourcing or call center services. That is certainly not the case and part of our challenge is to educate the market that high-end work is available to them out of India. To ensure the ongoing quality of such work, our recruitment and retention policies receive a great deal of attention. We select our employees from the finest educational institutions in the country, including law colleges, technology institutes and universities. In turn we offer our people challenging and interesting work, fair compensation, excellent benefits and a very attractive workplace. All of this contributes to our ability to address the skeptics. Editor: How do you handle communication between the India facility and customers? Bagchi: That is linked to one of the concerns I referenced earlier. Communication, I think is the best way to address the issue of control. We discuss communication at the outset of any customer
