Are there old browser cookies or temporary Internet files interfering with logging in?
Clear your cookies and temporary (cached) files from your browser, and try logging in again; using a different browser may also help. • Are your Internet security settings too restrictive? You may need to lower your security settings to log in to some resources. • Are you using other Internet security, privacy, or firewall software that blocks referrer information? Internet security, privacy, and firewall software that blocks your browser from sending referrer information can cause problems with accessing some resources. (Examples of this kind of software would be Norton Internet Security, Norton Personal Firewall, and ZoneAlarm.) Some Internet Service Providers may have firewalls that block referrer information; you may need to contact your ISP to find out how to correct this problem. Here are some additional tips for correcting this problem. • After I’ve logged in with my library card, I’m taken to a different resource than the one I clicked on. Are you using a computer at an institu
