Are there notices similar to notices of cancellation that carriers and HMOs should not send?
TDI expects insurers and agents to continue to demonstrate their best professional behavior in serving Texas consumers with respect to all communications, including but not limited to notices of cancellation, non-renewals, and non-reinstatements. TDI encourages carriers to use all available means to provide prompt and immediate relief to those residents and policyholders, including but not limited to the suspension of premium payments to allow continuing insurance coverage. TDI will work with carriers to minimize the regulatory effects of a carrier’s suspension of premium payments. Carriers are not expected to forgive payment of premium. TDI expects that carriers will grant policyholders an extended grace period for the payment of any premium due. Carriers are encouraged to work with policyholders in the collection of premiums, including payment plans.
