Are there many differences between Web 2.0 use in the public and private sectors?
Williams: Perhaps the obvious difference is that businesses have customers and employees, but the public sector also has citizens, who are much like shareholders. Citizens and shareholders are similar, but the citizen relationship is arguably deeper: It implies a set of rights and freedoms, as well as a set of obligations and responsibilities to the state. The sectors also differ in how Web 2.0 can be used. Businesses and governments both worry about security when they deploy these tools, but theres a political aspect that the public sector has to be concerned about, too. Opposition parties are eager to pounce on any missteps and, as a result, theres less tolerance for failure in government than in the private sector, where people accept risk-taking as a precondition for innovation. Governments tend to be more cautious about Web 2.0 use and, given their unique constraints, that caution is somewhat understandable. Next: Page 2 >> showdart(‘BOTTOM’,’350×50′); Discuss How Web 2.0 Can Rein
