Are there general guidelines on how to interact with persons who have disabilities?
The most important guideline is to treat persons with disabilities with the same courtesy, dignity and respect that you afford every other person. There is no need to be nervous or apprehensive in talking or working with people with disabilities. Other helpful tips include: • Do not make assumptions about the person or disability • Always speak directly to the person in a normal tone and volume, unless requested to do otherwise. • Do not get anxious if you have to make repeated attempts at listening or speaking to ensure effective communication – simply try again. • Do not assume that a person with a disability needs help. If someone appears to be in need of assistance, offer the assistance and if accepted, listen or ask for instructions before you act. Do not be bothered or offended if an offer of assistance is rejected. • Generally, assistance with doors is greatly appreciated as long as you are clear of the path of travel. • Become very familiar with the court accessibility protocol
