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Are there different types of Support Contacts?

April 26, 2017contacts different support types

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Are there different types of Support Contacts?

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There are two different levels of customer designated Support Contacts: Primary Site Technical Contact and Secondary Site Technical Contact. You may select one Primary Site Technical Contact and up to nine Secondary Site Contacts. A Primary Site Technical Contact is a customer representative assigned to provide their companies contacts access to the Service Request (SR) tool. Secondary Site Technical Contacts are customer representatives assigned to assist the PSTC in managing their list of Authorized Callers/Users to the Service Request (SR) tool.