Are there CNA Instructor seminars to assure conformity of skills?
Prometric does not hold seminars for CNA instructors. CNA instructors are required to utilize the state approved curriculum to teach their students and there are often several acceptable variations in the performance of the clinical skills. The skills checkpoints utilized by Prometric’s NAEs are not specific procedures; they are objective observation points that allow the NAEs to confirm that a candidate competently performed the skill without specifying exactly the steps to be taken. We do, however, hold annual training workshops for our NAEs to ensure conformity in the evaluation process. • Who should be contacted when a candidate receives a score report that is contradictory to the preliminary score report they received by the NAE on the exam date? Why does this happen? What steps have to be followed for resolution? You should call our customer service lines 800-805-9128 or 800-321-6443. When you speak to one of our customer service representatives, they will escalate the issue to o
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